Use cases

πŸ“š Use case library

Use case Workflow function Automated action Field type
Specific sub-tasks must be resolved

Condition on sub-tasks

Validation of sub-tasks

Prevent users from selecting specific fix versions

Condition based on regular expression

Validation based on regular expression

Remind users to close inactive issues

Add comment action

All sub-tasks must be resolved

Condition on sub-tasks

Validation of sub-tasks

Manually create test issues

Create issue action

Display current issue's project category

Text

Prevent a transition depending of the number of components

Logical validator

Logical condition

Prevent a closed issue from being reopened after resting 1 week closed

Logical validator

Logical condition

Prevent issue from being "Closed" if blocking issues are not closed yet.

Validation of linked issues

Notify the assignee one week before the due date

Send email action

Number of unresolved blocking issues

Number

Add comment with the request participants' display name

Add comment

Re-assign issues and leave a comment

Add comment action
Assign issue action

Predicted resolution date based on business hours

Date-time

Close epic when stories are done

Transition issue action

Prevent the creation of sub-tasks unless the parent issue is in a certain status

Logical validator

Create issue under epic

Create issue

Block an Epic's transition until all the issues under that Epic are resolved

Logical validator

Logical condition

Add comment after seven days in the same status

Add comment action

Block an Epic's transition depending on linked issues status and due date

Logical validator

Logical condition

Get attributes of Assets objects

Execute remote action

Log absence time on another issue

Log work

Escalate issue to assignee's supervisor

Copy JWT user property

Prioritize the issues globally

Update or copy field values

Automatically fill an insight custom field after a transition

Update or copy field values

Prevent transitioning when there is a blocking issue

Validation of linked issues

Move an issue to another issue type

Move issue

Evaluate Assets objects

Logical validator

Logical condition

Number of times a custom field has been changed

Number

Difference between two dates in business days

Text

Create an internal Service Management comment on linked issues

Update or copy field values

Alert the reporter

Add comment

Sum of field value from issues in JQL query

Number

Create issues randomly

Create issue

Make the assignee required

Fields required

Fields required or changed

Create a sub-task for every sub-task closed

Create issue

An issue must have at least 3 resolved Test Cases

Condition on sub-tasks

Validation of sub-tasks

Prevent issue creation with the same field value

Validation based on JQL query

Logical validator

Obtain a value from an Elements Connect custom field

Send email

Only watchers can execute a transition

Only users in a field

Proceed with a task only when all sub-tasks are completed

Condition on sub-tasks

Validation of sub-tasks

Last comment, its author, and timestamp

Text

Total remaining estimate in an epic (no sub-tasks)

Number

Clone epic, tasks and sub-tasks

Create issue

Prevent setting due dates outside business hours

Logical validator

Logical condition

Set a date on the same week day on alternate weeks

Update or copy field values

Prevent creation of issues with a duplicate summary

Validation based on JQL query

Ensure that all issues linked with a certain issue link type have "Due Date" field set

Logical validator

Logical condition

A developer must not execute the transition

User is not in project role

Set a Date Picker field to the nth day of the month

Update or copy field values

Alert the assignee of important issues

Add comme nt

Notify for high priority issue

Send email action

Set the next fix version

Update or copy field values

Create Confluence page with links to issues

Execute remote action

Set reporter as assignee if a User Picker field is empty

Update field based on rules

Set fix version based on its start and release date

Update or copy field values 

Add user to field depending on selected options

Update field based on rules

Manually delete test issues

Delete issue action

Keep the status of parents and sub-tasks in sync

Transition issue action

Set Due Date with latest value among sub-tasks

Update or copy field values

Set the calculated field's visibility in function of the username, role or group

Date-time

Number

Text

Create sub-tasks depending on selected values in custom field

Create issue

Highest ranked custom field value among all linked issues

Text

Assign important issues to the project lead

Update or copy field values

Validation based on the value of a date type project property

Logical validator

Logical condition

Automatically log work on a Jira issue

Execute remote action

Total time logged on an epic

Number

Notify assignees when components are merged

Add comment action

Add percentaged profit margin when closing issue

Log work

Retrieve all tickets assigned to a developer
Only users in a project role can execute a transition

Users are/aren't in project role (validator)

Users are/aren't in project role (condition)

Prevent issue creation if description contains less than 100 characters

Logical validator

Assign an issue to the last assignee on a transition

Assign issue action

Reopen parent issue, if a sub-task is reopened

Transition issue

Extract an email address from the last comment

Copy excerpted value

Shorten the summary to a maximum number of characters

Update or copy field values

Notify the project lead on priority changes

Add comment action

Create an overview page for a software release

Execute remote action

All blocking issues must be resolved

Condition on linked issues

Validation of linked issues

Create an issue with a custom summary

Create issue

Check if an issue was resolved on time

Text

Set issue security level depending on reporter

Update field based on rules

There must be at least one related Service Management request

Condition on linked issues

Validation of linked issues

Keep the status of parents and sub-tasks in sync (post function use case)

Transition issue

All sub-tasks with a resolution of Done must be in a specific status

Condition on sub-tasks

Validation of sub-tasks

Create sub-tasks depending on selected values in a custom field

Create issue action

Clone issue in external instance

Execute remote action

Return all issues in the currently open sprint with unresolved sub-tasks
Sum up value in parent issue on field change in sub-tasks

Update field action

Remove remaining estimate when an issue is closed

Update field action

Difference between the current date and the earliest due date

Number

Match several values of a list

Update or copy field values

Last commenter's full name

Text

Bulk clear the issue resolution

Update field action

Create a sub-task for each component

Create issue

Format the issue's summary according to specified rules

Format field value

Assignee may only have a restricted number of assigned issues

Condition based on JQL query

Validation based on JQL query

Transition affected issues when releasing a version (manually)

Transition issue action

Components from all sub-tasks

Text

Close stories when epic is done

Transition issue action

List all issues with an inactive assignee and that were assigned by the current user
Create three issues with individual summaries

Create issue

Create a component to group issues related to UI design

Execute remote action

Close tickets after version release

Transition issue action

Link issue to issue keys in its description

Create issue link

Total remaining estimate in an epic (all linked issues)

Number

Assign issue to current user

Update or copy field values

Restrict issue creation per issue type and project role

Logical validator

Validate a Select List (cascading) custom field

Logical validator Logical condition

Keep parent issue's priority in sync

Update or copy field values

Number of issues in the same version

Number

Ensure that an issue has at least one attachment

Logical validator

Logical condition

Schedule the escalation of overdue issues

Transition Issue

Assign issue to the default user of a role

Assign to project role

Notify the reporter of an issue about its status by a Telegram message

Execute remote action

Months elapsed

Number

Prevent issue creation with the same field value (Boolean)

Logical validator

Validation based on JQL query

Set the assignee of an external issue same as the transitioned issue

Execute remote action

Validate only issue links created in transition screen

Logical validator

Add assignee as watcher to every blocking issue

Update linked issue or sub-task

Time left before the issue is due

Number

Delete the attachments of an issue 30 days after closing it

Update field action

Add internal Jira Service Management comment

Add comment

Add sub-tasks to an automatically created issue

Create issue

Create issue action

Start Progress on parent, if sub-tasks are started

Transition issue

Transition affected issues when releasing a version (automatically)

Transition issue action

Create several issues combining fields

Create issue

Add sub-tasks to an issue on creation

Create issue action

Reindex linked issues

Reindex issue action

Reindex issue on custom field update

Reindex issue action

Transition an external Jira ticket based on the linked internal one

Execute remote action

Scheduled project reindex

Reindex issue action

Automatically close sub-tasks when parent is completed

Transition issue action

Create a comment on an external Jira ticket

Execute remote action

Google Maps location

Text

Prevent having the same assignee in two sub-tasks

Update field action

Set assignee based on a former assignee

Update or copy field values

Automatically log work spent in a specific status

Log work

Set assignee based on priority

Update field based on rules

Automatically link an issue to an external one

Execute remote action

Reject duplicated file names in attachments

Logical validator

Logical condition

Automatically assign issues to your team

Assign issue action

List all issues with a specific value matching a custom text field
Only user specified in project property is allowed to execute transition

Condition on JWT project property

Validation of JWT project property

Sum of Tempo billable hours

Number

Keep calculated custom field in sync

Reindex issue action

All sub-tasks must be Done or Closed

Condition on sub-tasks

Validation of sub-tasks

Schedule issues for re-submission

Transition issue action

Create a personal space for a new employee

Execute remote action

Number of times a resolved issue has been rejected

Number

Triage issues created by email

Move issue

Get Hubspot contact information

Execute remote action

Add components of the epic to the current issue

Update field action

Prevent external users from creating issues

Logical validator

Automatically close parent when all sub-tasks are done

Transition issue action

Link a Jira issue with the corresponding release ticket

Execute remote action

Predicted completion date of an epic

Date-time

Add links to the issues in a ScriptRunner Issue Picker field

Create issue link action Delete issue link action

Get Checklist

Execute remote action

Add watchers ignoring inactive users

Update or copy field values

Add watchers based on issue type

Add or remove watchers

Add a table with the elements of a text to an email

Send email

Copy latest due date from sub-tasks

Copy field values from linked issues or subtasks

Hide transition to a previous status

Logical condition

Number of hours in the current priority

Number

Bulk edit the issue resolution

Update field action

Copy formatted description of issue into email

Send email

Automatically assign a tester during your development process

Assign to project role

Create a new employee account during an onboarding process

Execute remote action

Number of open subtasks

Number

Hide transition from issue creator

Except users in field

Remove blocking links when blocking issue is closed

Delete issue link

Make the description required

Fields required

Fields required or changed

Re-open issue when a new comment is added

Transition issue action

Create several sub-tasks depending on the component

Create issue

Read the information from a Trello card

Execute remote action

Extract the issue priority from the summary

Copy excerpted value

Set custom IDs for each issue

Set or create JWT project property

Update or copy field values

Add days skipping weekends and holidays to a Date Picker field

Update or copy field values

Halt a transition if an element is not contained in a list

Logical validator Logical condition

Block a transition until all sub-tasks have certain fields populated

Logical validator

Logical condition

Total of all story points in an epic

Number

Fast-track transition issues assigned to the project lead

Transition issue

Set Checklist

Execute remote action

Restrict the issue creation with specific issue types to certain project roles

Users are/aren't in project role (validator)

Create an external project for a new employee during an onboarding process

Execute remote action

Automatically create a version when starting the release

Execute remote action

Create an issue in the current project

Create issue

Create a sub-task for every user in a field and assign them

Create issue

Update assignee and reporter to facilitate user deletion

Add comment action

Assign issue action

Update field action

Translate the description

Execute remote action

Keep the priority of parents and sub-tasks in sync

Update field action

Display historic due dates

Text

Move an issue to another project

Move issue

Calculate custom sequence numbers

Update or copy field values

Set or create JWT project property

Link to the linked epic from the current issue

Text

Status and assignee of parent issue

Text

Copy highest priority from linked issues

Copy field values from linked issues or subtasks

Assign issues to your team during a transition

Assign issue action

Track issues mentioned in comments

Create issue link action

List all bugs where the current user was mentioned in a comment
Keep track of important status updates

Update or copy field values

Fields required or changed

Current user must be reporter

Compare two values condition

Compare two values validator

Create a sub-task for every recurring deadline within a task

Create issue

Number of days an issue was in the Open status against a JWT calendar

Number

Change the assignee to the next evaluator

Update or copy field values

Transition issues when assigned to a developer

Transition issue action

Close parent issue only when all sub-tasks are closed

Condition on sub-tasks

Validation of sub-tasks

Retrieve the assets of an issue in Jira cloud

Execute remote action

Link to JQL query with information from issue

Text

Set a watcher based on custom field value

Add or remove watchers

Make "Time spent" field required

Logical validator

Set a condition in a global transition which only applies in a certain status

Logical condition

Add comment when creating issues outside of business hours

Add comment

Display additional details of the issue creator

Text

Inherit value from parent in Advanced Roadmaps hierarchy

Update field action

Operate with field values from sub-tasks

Number

Set assignee depending on issue type

Update field based on rules

Notify about date of last comment for high priority issues

Send email action

Copy the parent issue comments to its sub-tasks

Add comment action

Inline images in a generated email

Send email

Details of the last comment

Text

Set specific default assignee if not set

Copy JWT project property

Create child issue within Advanced Roadmaps hierarchy

Create issue

Keep the status of an issue and its linked issues in sync

Transition issue

Resolution must be empty

Fields required

Fields required or changed

Add or remove request participants

Update or copy field values

Add attachments from current issue to cloning issues

Update linked issue or sub-task

List all issues that are blocking issues that are due soon
All sub-tasks in the Closed status must have a specific resolution

Condition on sub-tasks

Validation of sub-tasks

Copy excerpted value from new comments

Update field action

Creation date of the linked epic

Date-time

Send email after transitioning to specific status

Send email

Send email with the URL of the attachments included in the description

Send email

Elapsed time between creation and resolution

Number

Set a date two months after the end of the quarter

Update or copy field values

Add a hyperlink to an issue in an email

Send email

Resolve issues when all options of a checklist are checked

Transition issue action

Display reporters of linked Cloud issues

Text

Send email when a field is updated

Send email action

Create issue link when issue is created

Create issue link action

Highest value out of several fields

Text