Resolution must be empty

Use case

In the following use case the transition can only be executed, if the resolution is not set.

🛠️ Configuration

Add the condition or validator to the desired transition or create a new transition.

Field

Choose Resolution and select must be empty

The following parameters are only available, if you are configuring this use case as a validator.

Validator only

Error message

The Resolution must be empty in order to proceed.

📷 Screenshots

Use case	Workflow function
Specific sub-tasks must be resolved	Condition on sub-tasks Validation of sub-tasks
Prevent users from selecting specific fix versions	Condition based on regular expression Validation based on regular expression
All sub-tasks must be resolved	Condition on sub-tasks Validation of sub-tasks
Prevent a transition depending of the number of components	Logical validator Logical condition
Prevent a closed issue from being reopened after resting 1 week closed	Logical validator Logical condition
Prevent issue from being "Closed" if blocking issues are not closed yet.	Validation of linked issues
Create a sub-task for each user selected in a User Picker field	Create issue
Add comment with the request participants' display name	Add comment
Prevent the creation of sub-tasks unless the parent issue is in a certain status	Logical validator
Create issue under epic	Create issue
Set User Picker field with users from group	Execute remote action
Block an Epic's transition until all the issues under that Epic are resolved	Logical validator Logical condition
Block an Epic's transition depending on linked issues status and due date	Logical validator Logical condition
Get attributes of Assets objects	Execute remote action
Log absence time on another issue	Log work
Escalate issue to assignee's supervisor	Copy JWT user property
Prioritize the issues globally	Update or copy field values
Automatically fill an insight custom field after a transition	Update or copy field values
Prevent transitioning when there is a blocking issue	Validation of linked issues
Move an issue to another issue type	Move issue
Evaluate Assets objects	Logical validator Logical condition
Create a comment on an external Jira ticket	Execute remote action
Create an internal Service Management comment on linked issues	Update or copy field values
Create an external project for a new employee during an onboarding process	Execute remote action
Alert the reporter	Add comment
Create issues randomly	Create issue
Make the assignee required	Fields required Fields required or changed
Create a sub-task for every sub-task closed	Create issue
An issue must have at least 3 resolved Test Cases	Condition on sub-tasks Validation of sub-tasks
Prevent issue creation with the same field value	Validation based on JQL query Logical validator
Obtain a value from an Elements Connect custom field	Send email
Only watchers can execute a transition	Only users in a field
Proceed with a task only when all sub-tasks are completed	Condition on sub-tasks Validation of sub-tasks
Clone epic, tasks and sub-tasks	Create issue
Prevent setting due dates outside business hours	Logical validator Logical condition
Add three days skipping weekends automatically to a Date Picker	Update fields
Set a date on the same week day on alternate weeks	Update or copy field values
Prevent creation of issues with a duplicate summary	Validation based on JQL query
Ensure that all issues linked with a certain issue link type have "Due Date" field set	Logical validator Logical condition
A developer must not execute the transition	User is not in project role
Set a Date Picker field to the nth day of the month	Update or copy field values
Alert the assignee of important issues	Add comme nt
Set the next fix version	Update or copy field values
Create Confluence page with links to issues	Execute remote action
Set reporter as assignee if a User Picker field is empty	Update field based on rules
Set fix version based on its start and release date	Update or copy field values
Add user to field depending on selected options	Update field based on rules
Add request participants	Execute remote action
Set Due Date with latest value among sub-tasks	Update or copy field values
Create sub-tasks depending on selected values in custom field	Create issue
Create IT tasks and add watchers for onboarding	Execute sequence of actions
Assign important issues to the project lead	Update or copy field values
Validation based on the value of a date type project property	Logical validator Logical condition
Read the information from a Trello card	Execute remote action
Automatically log work on a Jira issue	Execute remote action
Add percentaged profit margin when closing issue	Log work
Only users in a project role can execute a transition	Users are/aren't in project role (validator) Users are/aren't in project role (condition)
Prevent issue creation if description contains less than 100 characters	Logical validator
Automatically log work on a Jira issue	Execute remote action
Current user must be reporter	Compare two values condition Compare two values validator
Reopen parent issue, if a sub-task is reopened	Transition issue
Extract an email address from the last comment	Copy excerpted value
Shorten the summary to a maximum number of characters	Update or copy field values
Create an overview page for a software release	Execute remote action
All blocking issues must be resolved	Condition on linked issues Validation of linked issues
Create an issue with a custom summary	Create issue
Set issue security level depending on reporter	Update field based on rules
There must be at least one related Service Management request	Condition on linked issues Validation of linked issues
Keep the status of parents and sub-tasks in sync (post function use case)	Transition issue
All sub-tasks with a resolution of Done must be in a specific status	Condition on sub-tasks Validation of sub-tasks
Clone issue in external instance	Execute remote action
Remove remaining estimate when an issue is closed	Update field action
Match several values of a list	Update or copy field values
Create a sub-task for each component	Create issue
Format the issue's summary according to specified rules	Format field value
Assignee may only have a restricted number of assigned issues	Condition based on JQL query Validation based on JQL query
Automatically link an issue to an external one	Execute remote action
Create three issues with individual summaries	Create issue
Create a component to group issues related to UI design	Execute remote action
Create multiple sub-tasks with different summaries and descriptions	Create issue
Retrieve the assets of an issue in Jira cloud	Execute remote action
Automatically create a version when starting the release	Execute remote action
Use the app user to update non-editable fields	Update fields
Link issue to issue keys in its description	Create issue link
Assign issue to current user	Update or copy field values
Restrict issue creation per issue type and project role	Logical validator
Validate a Select List (cascading) custom field	Logical validator Logical condition
Keep parent issue's priority in sync	Update or copy field values
Ensure that an issue has at least one attachment	Logical validator Logical condition
Assign issue to the default user of a role	Assign to project role
Notify the reporter of an issue about its status by a Telegram message	Execute remote action
Prevent issue creation with the same field value (Boolean)	Logical validator Validation based on JQL query
Set the assignee of an external issue same as the transitioned issue	Execute remote action
Validate only issue links created in transition screen	Logical validator
Add assignee as watcher to every blocking issue	Update linked issue or sub-task
Create a personal space for a new employee	Execute remote action
Add internal Jira Service Management comment	Add comment
Add sub-tasks to an automatically created issue	Create issue
Start Progress on parent, if sub-tasks are started	Transition issue
Create a new employee account during an onboarding process	Execute remote action
Create several issues combining fields	Create issue
Alert the assignee of an important issue	Send email
Transition an external Jira ticket based on the linked internal one	Execute remote action
Create a comment on an external Jira ticket	Execute remote action
Prevent having the same assignee in two sub-tasks
Set assignee based on a former assignee	Update or copy field values
Automatically log work spent in a specific status	Log work
Set assignee based on priority	Update field based on rules
Automatically link an issue to an external one	Execute remote action
Reject duplicated file names in attachments	Logical validator Logical condition
Send email after transitioning to specific status	Send email
Add watchers from another field	Update fields Transition issue
Only user specified in project property is allowed to execute transition	Condition on JWT project property Validation of JWT project property
Update the sub-task's assignees by the current issue's value	Update linked issue or sub-task
All sub-tasks must be Done or Closed	Condition on sub-tasks Validation of sub-tasks
Create a personal space for a new employee	Execute remote action
Triage issues created by email	Move issue
Get Hubspot contact information	Execute remote action
Prevent external users from creating issues	Logical validator
Get Hubspot contact information	Execute remote action
Link a Jira issue with the corresponding release ticket	Execute remote action
Get Checklist	Execute remote action
Add watchers ignoring inactive users	Update or copy field values
Add watchers based on issue type	Add or remove watchers
Add a table with the elements of a text to an email	Send email
Copy latest due date from sub-tasks	Copy field values from linked issues or subtasks
Hide transition to a previous status	Logical condition
Copy formatted description of issue into email	Send email
Automatically assign a tester during your development process	Assign to project role
Create a new employee account during an onboarding process	Execute remote action
Hide transition from issue creator	Except users in field
Remove blocking links when blocking issue is closed	Delete issue link
Make the description required	Fields required Fields required or changed
Notify the reporter of an issue about its status by a Telegram message	Execute remote action
Create a sub-task for each component	Create issue
Create several sub-tasks depending on the component	Create issue
Read the information from a Trello card	Execute remote action
Extract the issue priority from the summary	Copy excerpted value
Set custom IDs for each issue	Set or create JWT project property Update or copy field values
Add days skipping weekends and holidays to a Date Picker field	Update or copy field values
Halt a transition if an element is not contained in a list	Logical validator Logical condition
Link issue to issue mentioned in its description	Execute remote action
Block a transition until all sub-tasks have certain fields populated	Logical validator Logical condition
Translate the description	Execute remote action
Fast-track transition issues assigned to the project lead	Transition issue
Set Checklist	Execute remote action
Restrict the issue creation with specific issue types to certain project roles	Users are/aren't in project role (validator)
Create an external project for a new employee during an onboarding process	Execute remote action
Automatically create a version when starting the release	Execute remote action
Create an issue in the current project	Create issue
Create a sub-task for every user in a field and assign them	Create issue
Translate the description	Execute remote action
Move an issue to another project	Move issue
Calculate custom sequence numbers	Update or copy field values Set or create JWT project property
Link to the linked epic from the current issue
Set the fix version from the current sub-task for all sibling sub-tasks	Update linked issue or sub-task
Copy highest priority from linked issues	Copy field values from linked issues or subtasks
Set the assignee of an external issue same as the transitioned issue	Execute remote action
Inform the project manager about an added attachment	Send email
Keep track of important status updates	Update or copy field values Fields required or changed
Current user must be reporter	Compare two values condition Compare two values validator
Create a sub-task for every recurring deadline within a task	Create issue
Change the assignee to the next evaluator	Update or copy field values
Close parent issue only when all sub-tasks are closed	Condition on sub-tasks Validation of sub-tasks
Retrieve the assets of an issue in Jira cloud	Execute remote action
Link to JQL query with information from issue
Set a watcher based on custom field value	Add or remove watchers
Make "Time spent" field required	Logical validator
Set a condition in a global transition which only applies in a certain status	Logical condition
Add comment when creating issues outside of business hours	Add comment
Transition an external Jira ticket based on the linked internal one	Execute remote action
Set assignee depending on issue type	Update field based on rules
Link a Jira issue with the corresponding release ticket	Execute remote action
Inline images in a generated email	Send email
Set specific default assignee if not set	Copy JWT project property
Create child issue within Advanced Roadmaps hierarchy	Create issue
Keep the status of an issue and its linked issues in sync	Transition issue
Resolution must be empty	Fields required Fields required or changed
Add or remove request participants	Update or copy field values
Add attachments from current issue to cloning issues	Update linked issue or sub-task
Create an overview page for a software release	Execute remote action
All sub-tasks in the Closed status must have a specific resolution	Condition on sub-tasks Validation of sub-tasks
Send email after transitioning to specific status	Send email
Send email with the URL of the attachments included in the description	Send email
Copy the due date from the current issue to blocking issues	Update linked issue or sub-task
Add a hyperlink to an issue in an email	Send email
Background priority calculation	Update fields