Transition an external Jira ticket based on the linked internal one

Use case

This use case considers the situation of working with two Jira instances. On one hand there is a support instance where the tickets are created by user reports and on the other an internal development instance. Based on the user request an issue is opened and addressed to the developers team. When the internal ticket is resolved (Done), we will use this template to close the support ticket.

🛠️ Configuration

Add the Execute remote action post function to the desired transition or create a new transition.

Create remote action

Select the action to get started. Choose Transition an issue.

Select connection

Choose an existing connection to the external Jira instance or create a new connection.

Customize your action

Set action parameters

The values used below are created for the example only. Please provide real input from your instance for making the use case realistic.

Issue key

Since there is no automatic way of grabbing the external linked issues we will set it manually as ISSUE-1. It is a not realistic value created only for the sake of the example!

ISSUE-1

Transition ID

Set it manually using the expression editor as follows (in this case, the transition with ID 2 is the one that moves the ticket to Done):

Update issue fields (optional)

The description of the ticket shall reflect the returned status of the executed action, e.g. a value of 201 indicates that the action has been executed successfully.

Select the field to be set.

Choose Description.

Set the value.

Choose Response status.

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