Add internal Jira Service Management comment

Use case

A good way to communicate with customers are Service Management projects. Both you and the customer can keep track of the latest changes.

But not all information should always be shared with the customer. At this point you can easily use the Add comment post function to automatically create internal comments that are not visible for the customer.

⚒️ Configuration

Add the Add comment post function to the workflow transition you want to place it in.

Comment text

Choose Add comment manually

Expression

Enter your custom comment, like:

Issue has been scheduled for development.

Comment visibility

Choose Internal comment for Jira Service Management projects

📷 Screenshots

📚 Related use cases

Use case	Workflow function	Parser functions	Label
Add comment when creating issues outside of business hours	Add comment	withinCalendar()	STAFF PICK
Add comment with the request participants' display name	Add comment	toString() textOnStringList() toStringList() userDisplayName()
Add internal Jira Service Management comment	Add comment
Alert the assignee of important issues	Add comme nt
Alert the reporter	Add comment