Send email after transitioning to specific status

Use case

Often it can be useful to notify specific users about certain changes. For example, if an issue reaches a specific status, it can come in handy to get a notification about this update.

In the following use case, an email will be sent to the reporter, assignee and the project lead, if a specific transition has been executed.

⚒️ Configuration

Add the Send email post function to the desired transition or create a new transition.

From

Choose the option User in field with the value "Current user" (this is the default value).

To

Select Field containing users and enter the following fields:

Assignee

Reporter

Project lead

Email content

Subject

Select the parser mode General and enter the following expression:

%{issue.key} - Transitioned to "Approved"

Email format

Choose HTML

Body

Select the parser mode General and enter the following content:

<p>
	Hi there,
</p>

<p>
	the %{issue.issueType} <strong><a href="%{system.baseUrl}/browse/%{issue.key}" target="_blank">%{issue.key}</a></strong> ("%{issue.summary}") has been approved at %{system.currentDateTime} by <strong>%{system.currentUser.displayName}</strong>.
</p>

<p>
	Reporter: %{issue.reporter.displayName} <br>
    Assignee: %{issue.assignee.displayName} <br>
    Project: <a href="%{system.baseUrl}/projects/%{issue.project.key}" target="_bank">%{issue.project.name}</a> <br>
    Created: %{issue.created}
</p>

<p>
	Cheers
</p>

Adapt the content of the email according to your needs!

📚 Related use cases

Use case	Workflow function	Parser functions
Alert the assignee of an important issue	Send email
Inform the project manager about an added attachment	Send email	jiraExpression()
Send email after transitioning to specific status	Send email