The Add or remove watchers post function allows users to add/remove watchers to/from the current, parent, selected or any issue returned by a parser expression .
You can retrieve the users from either an existing field, project role, or group.
📚 Use cases
| Use case | Workflow function | Use case description |
|---|---|---|
| Keep developers informed about new software requirements |
Each time a new software requirement was created in a Jira project, the functionality automatically adds all project developers as watchers. As a result, the development team is immediately informed of the new requirements, enabling better coordination and timely implementation. |
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| Notify the parent issue watchers about new sub-tasks |
Once a sub-task is created, the functionality automatically adds all watchers of the parent issue as watchers to the sub-task. In this way, it becomes possible to ensure that the watchers of the parent issue remain informed of new developments and updates at the sub-task level and maintain a comprehensive overview. |
|
| Keep the project lead informed of any new issues |
Anytime a new issue is created in the "Project Management" Jira project, the functionality automatically adds the project lead as an observer. The project lead is thereby kept up to date with all new updates and information within the project, facilitating effective monitoring and management. |
|
| Delete watchers from rejected incidents |
After an incident is rejected, the functionality automatically removes all watchers from the issue. This guarantees that no other people remain in the information loop for the rejected issue, streamlining communication and focusing on active incidents. |
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| Notify the support team about internally found bugs / problems |
When an issue is identified as a bug, the functionality automatically adds all members of the support group as watchers. This ensures the support team is promptly informed about the bug, enabling them to communicate effectively with customers regarding any errors that occur on the customer side. |
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| Provide information to the onboarding team about new issues created by team members |
Each time a team member creates a new issue, the "Add or remove watchers" functionality automatically adds all colleagues from the onboarding team as watchers. This feature immediately informs the entire onboarding team about new issues, improving team coordination and support. |