Notify the support team about internally found bugs / problems

Use case

When an issue is identified as a bug, the functionality automatically adds all members of the support group as watchers. This ensures the support team is promptly informed about the bug, enabling them to communicate effectively with customers regarding any errors that occur on the customer side.

⚒️ Configuration

Target issue*

Select Current issue.

Mode*

Select Add members of a group.

Field*

Select the Support group

Conditional execution

Use the following expression with the expression editor set to Logical:

Bash

%{issue.issueType} = "Bug"

📚 Related use cases

Use case	Workflow function	Use case description
Deleting watchers from rejected incidents	Add or remove watchers	After an incident is rejected, the functionality automatically removes all watchers from the issue. This guarantees that no other people remain in the information loop for the rejected issue, streamlining communication and focusing on active incidents.
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Notify the support team about internally found bugs / problems	Add or remove watchers	When an issue is identified as a bug, the functionality automatically adds all members of the support group as watchers. This ensures the support team is promptly informed about the bug, enabling them to communicate effectively with customers regarding any errors that occur on the customer side.
Notifying the parent issue watchers about new sub-tasks	Add or remove watchers	Once a sub-task is created, the functionality automatically adds all watchers of the parent issue as watchers to the sub-task. In this way, it becomes possible to ensure that the watchers of the parent issue remain informed of new developments and updates at the sub-task level and maintain a comprehensive overview.
Providing information to the onboarding team about new issues created by team members	Add or remove watchers	Each time a team member creates a new issue, the "Add or remove watchers" functionality automatically adds all colleagues from the onboarding team as watchers. This feature immediately informs the entire onboarding team about new issues, improving team coordination and support.