With this post function you can easily send an email with custom content text to recipients based on fields, custom fields, groups or simply by selecting a user. The mail will be sent as notification for the respective issue.
You could use this post function to easily email a customized issue report to the assignee, reporter, service project customer, or any user you can think of.
⚒️ Configuration
From
Select the user the email will be sent from. The following options are available:
|
Option |
Description |
|---|---|
|
Selected user |
Select a specific Jira user. |
|
User in field |
Select the field containing the user. |
Please note that the user the email will be sent from needs access to the issue in which context the post function was triggered. Additionally, please be aware that due to technical restrictions, currently, the sender and recipient cannot be the same user.
To
Define and configure the recipients of the email. The following options are available:
|
Option |
Description |
|---|---|
|
Add field containing users |
Select one or multiple fields containing users. |
|
Add groups |
Select one or multiple groups. The email will be sent out to all members that have access to the issue. |
|
Selected users |
Select one or multiple specific Jira users. |
In case you would like to send an email to a specific email address, create a user without site access in Jira and select the user afterward via the User in field option.
Email content
Subject
Enter the subject for the email to be sent. You can enrich the summary with dynamic elements using field codes or JWT expression parser functions.
If this field is left blank, a combination of issue key and summary will be used. The subject will look like
(ISSUEKEY-1) My summary
Email format
Select if the email, should be sent in a Text or HTML format.
If you select HTML, an HTML preview of the email body will be displayed automatically below the body parameter.
In case a certain email format has been selected and the Jira settings and/or the recipients settings differs, the content will be displayed in the format the recipient has specified.
Body
Enter the body content for the email to be sent. You can enrich the summary with dynamic elements using field codes or JWT expression parser functions.
Additional options (only for Execute sequence of actions)
When creating a Send email in the Execute sequence of actions, you can store the From, To, and Email body details in the Store issue information field and save it in a Temporary text field (1–5). These fields can then be referenced by other post functions for dynamic data reuse, such as generating comments or notifications.
Conditional execution
You can optionally specify a logical expression or a Jira expression depending on the chosen Parsing mode to define the circumstances (or conditions) under which the post function should be executed.
The result of the logical expression must return a boolean value of either:
-
true→ the post function will be executed -
false→ the post function will not be executed
Using the conditional operator, even complex or multi-layered conditions can be constructed.
Make sure to learn more about defining logical expressions and browse through the various examples here: Logical mode
Please note that no emails will be sent if the outgoing mail is disabled in your Jira instance. The same applies to the recipients' personal Jira settings: If they have disabled "Email notifications for issue activities" or the respective options offered there, they will not receive any email.
📚 Use cases and examples
| Use case | JWT feature | Workflow function | Parser functions | Use case description | Complexity |
|---|---|---|---|---|---|
| Send email after transitioning to specific status |
|
|
Often it can be useful to notify specific users about certain changes. For example, if an issue reaches a specific status, it can come in handy to get a notification about this update. In this ise case an email will be send to the reporter, assignee and the project lead, if a specific transition has been executed. |
||
| Send an email to the project lead for a system managed in Jira Service Management Assets |
|
In our Jira Service Management project, we want to automatically send an email to the project manager to inform him of an incident in a system managed asset. | |||
| Inform the project manager about an added attachment |
|
Send email |
Within the Send email post function you have the possibility to send HTML links in the message as well.
|
||
| Alert the assignee of an important issue |
|
Send email |
Send an email to the current assignee only if the priority is set to "Highest" or "High". |
