Use case
User properties within Jira can be used to store additional information on a per-user basis.
In the following use case, user properties will be used to store Jira users as supervisor for other users. If an issue needs to be escalated, the issue will be assigned to the current assignee's supervisor.
🗒️ Prerequisites
Set up the user property
If not already done so, the user properties have to specified where needed.
As example we're going to set the user property for one user:
Head over to the Jira Administration → Users
Click on the name of a user.
In the upper right corner open the dropdown menu Actions and select Edit Properties
Add the following property:
Key
supervisor
Value
<username>
Replace <username> with the actual username you want to set as supervisor.
⚒️ Configuration
Add the Copy JWT user property post function to the desired transition or create a new one.
User
Choose Assignee
Property key
Enter
supervisor
Target field
Choose Assignee
Conditional execution
Enter the following parser expression:
%{issue.assignee} != null and userProperty("supervisor", %{issue.assignee}) != null
This expression guarantees, that the assignee will only be updated, if there is an assignee set which also has a supervisor.
📚 Related use cases
| Use case | JWT feature | Workflow function | Parser functions | Label |
|---|---|---|---|---|
| Escalate issue to assignee's supervisor |
|
userProperty() |
STAFF PICK |
