Create an internal Service Management comment on linked issues

Use case

One post function within JWT you can use to create comments is the Add comment post function. This can be used when adding comments to the current issue.

However, when you want to add comments to e.g. linked issues, you can use the Update or copy field values and use our virtual fields to do so!

In this use case we are going to add internal Jira Service Management comments to linked issues.

🛠️ Configuration

Add the Update or copy field values post function to the desired workflow transition.

Target issue

Choose Linked issues

Fields

Field

Choose New comment

Value

Choose Set field value manually

Expression

Set it to Basic text and use the following expression

Issue %{issue.key} has changed.:{visibility=jsd_internal}

The

:{visibility=jsd_internal}

won't be added to the comment itself. It only sets the comment visibility.

📷 Screenshots

CreateAnInternalServiceManagementCommentOnLinkedIssues.png

Use case	Workflow function	Parser functions
Prioritize the issues globally	Update or copy field values	indexOf() previousValue() issuesFromJQL()
Automatically fill an insight custom field after a transition	Update or copy field values
Create an internal Service Management comment on linked issues	Update or copy field values
Set a date on the same week day on alternate weeks	Update or copy field values	addDays() nextDayOfTheWeek() modulus() weekOfTheYear() datePart()
Set a Date Picker field to the nth day of the month	Update or copy field values	dayOfTheMonth() lastDayOfTheMonth() addDays()
Set the next fix version	Update or copy field values	floor() toNumber() substring() length()
Set fix version based on its start and release date	Update or copy field values	toString() textOnStringList() unreleasedVersions() startDates() releaseDates() first()
Set Due Date with latest value among sub-tasks	Update or copy field values	fieldValue() max() siblingSubtasks()
Assign important issues to the project lead	Update or copy field values
Shorten the summary to a maximum number of characters	Update or copy field values	substring() length()
Match several values of a list	Update or copy field values	toString() distinct() filterByPredicate()
Assign issue to current user	Update or copy field values
Keep parent issue's priority in sync	Update or copy field values
Set assignee based on a former assignee	Update or copy field values	previousValue()
Add watchers ignoring inactive users	Update or copy field values	usersInGroup() isActive() toString() filterByPredicate()
Add days skipping weekends and holidays to a Date Picker field	Update or copy field values	addTime()
Keep track of important status updates	Update or copy field values Fields required or changed	dateTimeToString()
Change the assignee to the next evaluator	Update or copy field values	first() toStringList()
Add or remove request participants	Update or copy field values