FAQs
Frequently asked questions about configurations and functionalities.
Gadgets
Can I disable the column totals within Dashboard Gadgets?
Yes, a Jira administrator can disable the 'js-dashboard-module'-Module in the UPM.
I need to display the sum within the Jira default Filter Results gadget.
You have to enable the calculation row on a 'per-filter-basis' to be displayed within the Jira default Filter result gadget. To do so, head over to the issues navigator, access the sumUp configuration by clicking on the cog icon next to our Calculate button in the menu to the left, switch to Filter, and enable the filters you want to use by activating the checkboxes.
Check out the Issue Navigator to get the step-by-step guide.
The calculation row is missing in the Dashboard gadgets
Possible cause | Solution |
|---|---|
When a multi-select field (like Sprint, Components, Labels) is selected as the group-by field, the calculation row is usually removed to avoid inconsistencies in the calculation as can bee seen in the example. | Group by a field that has a unique value per issue (like Assignee, Issue type or Project). |
Example:
Sprint | Sum of Issues | Actual Issue keys that are in the sprint |
|---|---|---|
Sprint 1 | 2 | DEMO-1, DEMO-2 |
Sprint 2 | 3 | DEMO-2, DEMO-3, DEMO-4 |
Total sum | 5 | 4, because there're only 4 different issues. |
The names of my gadgets were corrupted after updating sumUp
Possible cause | Solution |
|---|---|
The calculation for this filter is disabled. | Enable the calculation for the filter or contact the owner of the filter to enable it. |
No calculation rule has been configured for this field. | Configure a calculation rule for this field. |
Calculated fields are not sortable in sumUp gadgets
Possible cause | Solution |
|---|---|
Sorting of non-indexed fields was disabled in sumUp gadgets. This includes:
| If possible, use indexed fields instead. |
Issue Navigator
The column totals are not displayed in the Issue Navigator
Possible cause | Solution |
|---|---|
The calculation for this filter is disabled. | Enable the calculation for the filter or contact the owner of the filter to enable it. |
No calculation rule has been configured for this field. | Configure a calculation rule for this field. |
sumUp calculated fields
My calculated field does not return any value
Possible cause | Solution |
|---|---|
The JQL query for the calculated field does not return any issue. | Check manually if the JQL query used is valid in the Jira issue search for the issue of your choice. |
Calculation rules
By default, all custom fields and text or number based fields can be used in a calculation rule. In addition to that, the Jira standard fields are also displayed. However, some fields that cannot be summed like Assignee or Labels, can also not be used.
For 3rd party custom fields, it depends on their implementation. It is possible that sumUp does not support all 3rd party custom fields.