Timely resolution assessment

This template displays the assessment of whether the resolution was set before the due data.

If it was set on time, “Yes” will be displayed and if it was not, “No” will be displayed.

If there is no due date or it was not reached yet, “None” will be displayed.

Configuration

To use the Timely resolution assessment template, simply select it from the template grid. Filter by Misc to find it faster.

Parameters

This template does not require any additional parameter configuration.

Expert mode

If you switch to Expert mode you can see the Smart field in the Expression Parser. You can now tweak the expression to create a custom smart field based on this template.

Expression

General expression:

CODE

%{{issue.resolutionDate} != null AND {issue.dueDate} != null
? ({issue.resolutionDate} <= {issue.dueDate} ? "Yes" : "No")
: (datePart({system.currentDateTime}, RUN_AS_LOCAL) > {issue.dueDate} ? "No" : "")}

Used parser functions

The links lead to the JWTC documentation because the parser functions are shared functionalities.

datePart()