JWT Advanced Edition

Unlimited Conditions & Validators

Powerful business logic for workflows using flexible condition and validator configurations
Create highly customized workflows by leveraging JWT’s unlimited conditions and validators. This allows teams to enforce specific rules and criteria for workflow transitions, ensuring that only the right actions are taken under the right circumstances—without any artificial limitations.

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Unlimited Execution of Post Functions

Limitless automation of repetitive tasks through versatile post functions

Automate what happens after a workflow transition without limits. Use JWT’s extensive catalog of post functions to update fields, trigger other actions, or enforce business logic—all tailored to your process needs. Ideal for reducing manual work and improving consistency.

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Audit Log for Execution Monitoring

High visibility into workflow executions and troubleshooting with a detailed audit log

Get full transparency into your workflow activity. JWT’s audit log captures every execution of post functions, conditions, and validators, helping administrators trace logic errors, diagnose failures, and ensure compliance with internal or external policies.

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Standard Support

Help with setup, configuration, and everyday questions

Our Standard Support covers everything you need to get started and maintain smooth operation:

• Troubleshooting installation problems

• Resolving configuration and app-related issues

• Answering licensing and usage questions

• Directing you to helpful documentation articles

This support tier ensures reliable help during regular operations without the need for escalated SLAs.

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Cloud Migration Assistance

Dedicated guidance and hands-on help to move JWT from Data Center to Cloud

Migrating from Jira Data Center to Cloud? Our experts are ready to guide you through every step—explaining differences, mapping configuration logic, and helping avoid migration pitfalls. Reduce friction and accelerate your journey to Cloud with confidence.

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Up to 3 Online Meetings / Month*

1:1 sessions with our team for deeper technical help or implementation advice

Receive up to three 1:1 virtual meetings each month with JWT experts. Whether you’re troubleshooting a complex scenario, refining your workflow design, or brainstorming new use cases, these expert consultations help you get more out of the app.

* Only 1 within the evaluation phase.

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Fast Lane Support

Guaranteed response from our team within 4 business hours

Need quick answers? With Fast Lane Support, your tickets are handled with urgency. We guarantee a response within 4 business hours to help you resolve blockers fast—ideal for time-critical projects or enterprise environments.

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Top Priority Request Handling

Access to a dedicated support queue and prioritized case management

Your requests are routed to the front of our queue. With Top Priority Handling, your issues receive attention from our senior support engineers faster than standard users—ensuring timely resolution and minimal disruption to your team.

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