Welcome to our support page where you will find useful links and general information about our app support.
Business hours
Our support teams are available Monday - Friday from 08:00 - 17:00 CET.
Get in touch if you have questions about our apps, licensing or want to report any issues in our official support service portal.
https://go.decadis.net/support
Response times
Expect a response to support requests created via our https://go.decadis.net/supportportal within one business day (24 hours).
If you have subscribed to an advanced plan for Jira Workflow Toolbox Cloud you will get a guaranteed response from our team within 4 business hours alongside top priority handling of your request.
✅ Our standard support includes
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Troubleshooting installation problems
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Troubleshooting app and configuration problems
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Answering standard configuration / licensing questions
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Guiding customers to existing documentation articles
❌ Our standard support does not include
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Extensive non-contracted requirement analysis
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Provision of complex or ready-made custom solutions
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Product training
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Product integration
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Product consulting
If you have subscribed to an advanced plan for Jira Workflow Toolbox Cloud you will get 1:1 sessions with our team to tackle your individual requirements and dedicated guidance and hands-on help to move JWT from Data Center to Cloud
Additional information
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We only support app versions that are officially listed as officially supported in each Marketplace app listing.
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We do not take any responsibility for issues or problems that may arise through the use of third party apps.
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Only Jira and Confluence versions officially supported by Atlassian will be supported. See the Atlassian Support End of Life Policy for more details.
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Only customers with a valid subscription or maintenance license will be supported. No SEN (Support Entitlement Number) needed for general questions or inquiries.